Discussions
Loading Data from Amazon Connect for Demand Based Forcasting
Hi, can you please outline how humanity can ingest activitiy feeds e.g. queue/call activity metrics from Amazon Connect into humanity for demand based scheduling and forecasting. Is it via API and if so what is the appropriate methods, do you have a batch upload option
Can v2/reports API return data as CSV?
It looks like the responses are JSON. Is there a way to get it as CSV instead via the API?
Getp
Hi team
Location based Shift Breaks
Can you share with me how you add the shift breaks using API using POSTMAN?
Please use the screenshots if possible.
Is there any API endpoint to see all who are Late for Work
As we can see those who are "Late for Work" via dashboard, do we have some endpoint for the same to fetch via API call?
Different notes in repeating shifts?
Hello,
wu_daily_report
Why does https://www.humanity.com/api/v2/reports/wu_daily_report?access_token=xxxxxx return empty data to me? Instead of xxxxxx I set an active access token. Status: 200 OK.
Custom Field in Reports API
I am using the /v2/reports/custom endpoint with type=shifts. In the UI, I am able to retrieve custom fields in the report. How do I retrieve custom fields in the Reports API?
Incorrect JSON format for POST /employee
In api v2 I'm getting a
(status=9, error="Incorrect JSON format", token=b6062f75c56094ea7ee4513e6ecbcd0080e9f7d7)
Custom Report Endpoint provides no results
I have used the following api call for a while now:
https://www.humanity.com/api/v2/reports/custom?access_token=my_key&start_date=2019-09-01&end_date=2019-09-07&type=shifts&fields=start_day,end_day,start_time,end_time,title,employee