Discussions
How do I access my Humanity account?
I have been trying to log on to my Humanity account but I always get a "403 Error" or a "could not get a response from server" message. I tried using different laptops, and even uninstalled-then-reinstalled the mobile app on my phone, but still the same issue.
Ability to limit fields returned by a given query
There is a lot of extraneous data returned for many of the API endpoints. It would be great if there was something like a fields parameter to scope the specific fields returned.
Long standing unpublished Shifts
We are curious to find out why we have so many old shift records that are still in an "unpublished" state that get returned from the GET SHIFTS api endpoint. We understand that at first a shift may appear "unpublished" because it was recently generated and will soon move to the "published" state by way of its timestamp changing, but we are curious about some shifts (from years ago in our case) that are still in an "unpublished" state and how we can make sense of them.
Humanity Integration with Avaya IPOCC or Avaya IP Office
Hi,
Need help understanding breaks
What are breaks exactly ?
If we add a break via API for an employee call why is it not visible in the timeclock console ?
How can we see it in the reports on top of schedule reports?
Shift History on API
Is it possible to get the information about the Shift History on the API? I am especially interested in the information when a shift has this history event "Employee Removed from Shift by Admin".
Location parameter is ignored in timeclock.clockin method
Request:
[
'key' => 'HIDDEN',
'module' => 'timeclock.clockin',
'method' => 'GET',
'request' => [
'location' => '192.168.1.25',
'employee' => 'hidden'
]
]
Max date range in GET Shifts endpoint?
I'm trying to do a full refresh of my shift data, so I want to pull down data from all time (or at least one year). There seems to be some undocumented limit on how many days' worth of data can be queried from the /v2/shifts endpoint before the server returns a 500 status error.
Issue with schedule.shift "filter_by_skill"
There doesn't seem to be a way to make the skill filter persistent either through the API or by interacting with the ShiftPlanning page. What I need is to be able to set a persistent filter to ensure that employees with the appropriate skill are able to select their own shift through the "Open Shifts" feature.
Finding Empty Shifts via API
Hi,