Discussions

Hi, can you please outline how humanity can ingest activitiy feeds e.g. queue/call activity metrics from Amazon Connect into humanity for demand based scheduling and forecasting. Is it via API and if so what is the appropriate methods, do you have a batch upload option

Do you have a link to the API reference somewhere, please?

Is it possible to get an endpoint for all Remote Sites within a company? We have access to the GET Locations endpoint, but we've been utilizing Remote Sites to hold all our key shift data including both the location as well as the client code and other details. Currently we have to call up and sift through hundreds of shifts in order to find the remote sites, in some cases. Help!

Hi, this is in two parts.

I'm unable to use the create employee API and receive the same error every time. This is the data I am passing:

in what system in the biometric need to insert the API key

hi Good day i am one of the user of Humanity and i would like know how to connect our biometric to humanity and some question like major security issues and pls i need this things asap thanks

We have support staff that cover multiple locations at the same time. It seems like
if an employee is scheduled at the same time at multiple location or positions, the shift endpoint with mode=oncall randomly returns only one shift.

Trying to run GET Employee by Employee ID to look up my API user however getting the following error:

I've been able to successfully use a Python script to update our users' permission groups via the API (employee, scheduler, etc.). The next step would be to update their "Scheduler Permissions" and assign the positions we would like them to manage, but I can't get it to work.