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JSON availability data not reflecting availability changes in Humanity

I'm using API V1.0 and pulling availability data using availability.weekly - I can pull successful data for all our staff here easily. However if I make changes to someone's availability in Humanity, then approve those changes, and then pull fresh JSON data, this JSON data does not reflect the changes that I just approved in Humanity.

I initially thought this might have something to do with the 14 day waiting period we have in our organisation before availability comes into effect, but that's not it: I put some dummy availability into my own account a few months ago and approved it, and these changes never came through in the results of JSON requests. What am I doing wrong? It's probably something simple...